Archive for July, 2009

New Systems And Software

We are decades into the greatest technological age mankind has ever seen.  During these days the advancements continue to astonish us and make our lives better.  It should always be your goal to determine how best to utilize the current and newest technologies to advance your company’s interests.

As every business strives to move toward a paperless environment more and more computerized systems must be invented and implemented.  These systems have become necessary to the way we do business today.  They also present unique obstacles as well.

The systems your company uses should do everything possible to take advantage of available technology.  These advancements will allow your employees to become more efficient and more valuable to the company.  This value can be perceived as good and bad.  Thankfully the Isometric Principles of Business kick in to bring things back into balance.

The more advanced your systems become the more training your employees will require in order to use them.  Due to the nature of our ever-advancing society you company’s systems will continually be upgraded, requiring your employees to undergo constant training.  Through the beauty of Isometrics this training, along with the hiccups associated with implementing and troubleshooting new systems, effectively negate the improved efficiency of your employees and maintaining the Isometric balance.

Once these new systems have undergone their initial design they must go through testing.  It is widely accepted that the testing phase is a mere formality. Testing is normally believed to be the stage in which suggestions are made by various users and potential problems and issues are uncovered.  These are common misconceptions which should be encouraged at all costs.

During testing the testers will claim to discover problems with the new systems which they claim will decrease or hinder its usefulness.  Even if these claims are suspected to be true they should be overlooked.  The adversity the new users will be confronted with once the systems are implemented will only help to strengthen them and improve their skills.  Adversity breeds inventiveness.  Your employees will use this inventiveness in an effort to use the systems to accomplish anything useful.

No amount of negative feedback should change implementation plans in the least; if anything the “go date” can and should be moved up.  A move of this nature will help keep everyone on their toes.  Remember that every time a new system or software is put into play, millions of dollars have most likely been spent in the development.  It is often believed that the only way any of this money can be recouped is after the new software is put into action.  If this is truly the case then the sooner everyone is using it the sooner that money will be recouped.

New systems and software will be implemented on (or before, if possible) their published deadlines no matter what.  Send out daily or even hourly, if possible, updates to keep everyone aprised of progress.  Problems become opportunities.  Issues become unrealized advancements.  Stumbling blocks become chasms of possibility.  Within the last month of a multimillion dollar rollout, move the deadline up a week.  This gives everyone a chance to “show their stuff.”

After implementation feel free to send out questionnaires on a monthly basis.  The perceived purpose of these “fact finding” messages will be to gather input and opinions on the new software.  The real purpose will be to collect information on the users themselves.  Keep track of the naysayers and their complaints.  This is useful information that can later be used to “thin the herd.”  A few days after each questionnaire send out a summary of the results.  Feel free to invent data that, over time, shows that all of the users have slowly come around to the point where they love the new software and have no more complaints.  No one will question your presentation of this data.

Remember, the rollout of new software and new systems is not to be taken delicately.  There is often a lot of money and manpower riding on these new implementations.  It is your job as the employer to ensure that everyone perceives the value of these tools.  Those that are steadfast in their objections can be taken care of later.


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